Privacy Policy

This Privacy Notice (“Notice”) applies to personal data PlanRadar Inc. and its related entities (collectively, “PlanRadar,” “we,” “us,” or “our”) jointly collect for their own purposes in the United States. As a provider of cloud-based Software as a Service (SaaS) product, in particular the PlanRadar solution for construction documentation, task and defect management, PlanRadar primarily acts as a service provider for users of its products. This Notice does not apply to data collected by PlanRadar as a service provider.

Data We Collect

How We Use Data

How We Share Data

Your Choices

How We Protect and Retain Data

Third-Party Applications/Websites

Changes To This Privacy Notice

Contact Information

Additional Information For California Residents

Data We Collect

We collect data about you in different ways. For example, we collect data:

Directly from you. This includes when you make an account, sign up to get our emails, buy from us, or contact us.
This includes through cookies, server logs, and other tools on our website or apps.
From other sources. These can include our affiliates, vendors, publicly available sources, and other companies.

The following are a few examples of our collection and use of data:

Context	Types of Personal data	Primary Purpose
Account and Test Account Registration	We collect your name and contact information when you make an account or a test account. We also collect data on the actions that you perform while logged in (such as ticket creation, upload of maps etc..	We use this data to provide account related functionalities to users.
Customer and Supplier Information – Business Administration	We collect the names and contact information of our customers and their employees with whom we may interact.	We use this data to contact our customers and communicate with them about business activities such as projects, services, and billing.
Customer Information – Project Oriented	Our customers may use our services to manage construction projects, building operations, and project documentation. By using our services, our customers direct us to collect certain personal data in order for us to provide them with our services.	We use this data to perform our contract to provide products or services, including managing your orders and managing payments.
Your Use of Our Website	We use technology (e.g., a cookie or a pixel) to learn how you engage with our websites. This may include which links you click or what you type into our online forms. We may also track your IP address, the website that referred you to us, and data about your device.	We use this data to make our website operate efficiently. We also use it to understand how you interact with our websites, gather analytics, improve our websites, and learn your preferences. We may also use this data to help detect and prevent fraud. Where required by law, we base the use of technologies upon consent.
Technology on Our Website for Targeted Advertising	We may let third parties place tracking technology on our websites (e.g., a cookie or a pixel). The third party might also collect data over time and across other websites. Among other things, they may use this data to serve ads tailored to your interests, which may include ads about our products or services.	Where required by law, we base the use of third-party tracking technologies upon consent. Users should see our Data Protection Settings for more information.
Demographics	We may collect personal data, such as your age or your region.	We do not intentionally collect demographic information (e.g., during the job application process). If demographic information is shared with us as part of a job application, we process it appropriately and in accordance with relevant privacy regulations.
Distance	When you use one of our apps, we collect your location from GPS, Wi-Fi, and/or cellular technology in your device.	We use this data to understand our users and provide tailored features. In some contexts, our use is also based upon your consent to share geolocation data with us.
Contact Forms, Chat Functions, and Webinars	If you fill out one of our contact forms, chat with us or attend one of our webinars we collect data such as name, email address, and phone number.	We use this data to process your inquiries and make these functions available to you as well as the analysis and guaranteed operation of our website and products continuous improvement of our products and optimization of our marketing activities.
Job Applicants	If you apply for a job, we collect information needed to process your application. This may include your social security number. Providing this information is required for employment.	In some contexts, we are required by law to collect data about applicants. We also use this data to evaluate your application or consider you for other positions. If you become an employee, you will be provided with a separate privacy notice that explains how we collect, use, and share additional data about our employees.
Feedback/Support	If you provide feedback or contact us for support, we collect your name and email, as well as other content that you share to reply.	We use this data to receive and act upon feedback.
Newsletter	When you sign up for our newsletter, we collect your email and other contact information.	We use this data to share information about our products and services.
Mobile Devices	We collect information your device broadcasts when you visit our website.	We use this data to identify unique visitors and understand how users engage with us on their mobile device.
PlanRadar Connect Products and Services	We collect your name, billing, shipping, and email addresses, phone number, and credit or debit card information when you purchase our products and services.	We use your data to perform our contract to provide products or services.
Surveys	We collect data you share through surveys. If a survey is offered by a third-party service provider, the third party’s privacy notice applies to the collection, use, and disclosure of your data.	We use this data to understand your opinions.

Sensitive Information Disclosure. We collect the following categories of sensitive personal data (as defined under California law): a customer’s PlanRadar account log-in, password or credentials allowing access to the PlanRadar account, and IP address. This data is collected to process transactions, comply with laws, manage our business, or provide services. Note that we do not use such data for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal data for cross-context behavioral advertising.

How We Use Data

We also use data to:

Identify you when you visit our sites.
Complete transactions.
Improve or create services and products.
Conduct analytics.
Connect with you (e.g., addressing your requests, inquiries, issues, or feedback).
Market our products or services.
Market the products or services of our business partners.
Find and prevent malicious, deceptive, fraudulent, or illegal activity (e.g., activities that might harm the rights, property, or safety of our company, users, employees, or others).
Find and prevent security incidents.
Enforce our policies and agreements.
Debug, find, and fix errors that impair our website and services.
Comply with legal or regulatory obligations.
Establish or exercise our rights and defend against legal claims.
Serve administrative purposes and manage our relationships/contracts.
For other reasons with your consent.

The sections above describe our main purposes in collecting your data, but often we have multiple purposes.

To the extent we store and use deidentified personal data, we will not try to reidentify the information, except to test our deidentification methods.

How We Share Data

In addition to the specific situations discussed elsewhere in this Notice we may share personal data in the following situations:

Affiliates and Acquisitions. We may share data with our affiliates (g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If a company acquires or enters negotiations to acquire, our company, business, or assets, we may share data with that company.
Other Disclosures without Your Consent. We may share data to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your data to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies.
Public. Some of our websites may allow for comments or reviews in a public forum. If you post on these pages, what you share may be publicly available.
Service Providers. We share your data with service providers. Service providers help us to run our website, conduct surveys, provide technical support, process payments, fulfill orders, and more.
Professional Services. We may share personal data with our professional service providers, such as auditors or lawyers.
Other Disclosures with Your Consent. We may share your data with third parties when you consent or direct us to.

Some jurisdictions require us to disclose whether the following categories of personal data are collected, shared with third parties for a “business purpose,” or “sold,” or transferred for “valuable consideration.” The table below indicates the categories of personal data we collect and transfer in a variety of contexts. We do not “sell” your personal data for money.

Category of Personal Data	Disclosures for a Business Purpose	Sharing for Targeted Advertising
Identifiers – this may include real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.	Affiliates or subsidiaries Business partners Data analytics providers Internet service providers Joint marketing partners Operating systems and platforms Other Service Providers Payment processors and financial institutions Professional services organizations, this may include auditors and law firms Social networks	Advertising networks
Government Issued Identification – this may include social security number, driver’s license number, or state issued identification number, passport number.	Affiliates or subsidiaries Other Service Providers Professional services organizations, this may include auditors and law firms	N/A
Financial Information – this may include bank account number, credit card number, debit card number, and other financial information.	Affiliates or subsidiaries Other Service Providers Payment processors and financial institutions Professional services organizations, this may include auditors and law firms	N/A
Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical, or mental handicap, etc. Please note: we do not intentionally collect this kind of information. If such information is shared with us as part of a job application, we process it in accordance with relevant privacy regulations.	Affiliates or subsidiaries Other Service Providers Professional services organizations, this may include auditors and law firms	N/A
Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Affiliates or subsidiaries Business partners Data analytics providers Joint marketing partners Other Service Providers Payment processors and financial institutions Social networks	Advertising networks
Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, app, or ad.	Affiliates or subsidiaries Business partners Data analytics providers Joint marketing partners Other Service Providers Payment processors and financial institutions Social networks	Advertising networks
Geolocation data – this refers to non-precise geolocation information such as your state (IP address).	Affiliates or subsidiaries Business partners Data analytics providers Joint marketing partners Other Service Providers Payment processors and financial institutions Social networks	Advertising networks
Professional or employment-related information – this includes, for example, information submitted by job applicants.	Affiliates or subsidiaries Other Service Providers Professional services organizations, this may include auditors and law firms	N/A
Non-public education information (as defined in the Family Educational Rights and Privacy Act)	Affiliates or subsidiaries Other Service Providers Professional services organizations, this may include auditors and law firms	N/A
Inferences drawn from any of the information listed above	Affiliates or subsidiaries Other Service Providers Professional services organizations, this may include auditors and law firms	Advertising networks
Additional categories of personal data described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics, or description, insurance policy number.	Affiliates or subsidiaries Business partners Other Service Providers Payment processors and financial institutions Professional services organizations, this may include auditors and law firms	N/A

Your Choices

Some jurisdictions give you a right to make the following choices about your personal data:

Access. You may request access to your personal data or confirmation that we have data about you. In certain limited cases, you may ask to receive access to your data in a portable, machine-readable form.
Change. Most of our websites allow you to change or delete your account profile. If our website does not permit you to update or correct certain information, you can reach us at the address below to request a change to your information. You may ask us to correct inaccurate or incomplete data. Note that we may keep historical data in our backup files as permitted by law.
Deletion. You may ask us to delete your personal data. If required by law, we will grant such a request, but note that in many cases, we must keep your personal data to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes.
Opt-out of Targeted Advertising. You may opt-out of online tracking based targeted advertising (e.g., cookies) by clicking the Data Protection Settings. Note that if you change browsers or devices, or if you clear your browser’s cache, you may need to click the link again to apply your preference. You may opt-out of other forms of targeted advertising by submitting a request as described below.
Online Tracking. We do not recognize the “Do Not Track” signal.
Promotional Emails. You may choose to provide us with your email address to allow us to send newsletters, surveys, offers, or other promotional content, as well as targeted offers from third parties. You can stop receiving such emails by following the unsubscribe instructions at the bottom of those emails. If you choose not to receive such emails, we may still send you service-related communications.
Promotional Mailings. If you do not want to receive offers and/or circulars from us, email us with “NO SNAIL MAIL” in the subject line, and include your name, address, and zip code. Note that our mailings are prepared in advance of being sent. We will remove your name from our mailing list after receiving your request, but you may receive mailings from us that had been initiated prior to processing your request.
Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny some requests because the law permits or requires us to. We will not discriminate against individuals who exercise their privacy rights under applicable law.

Submitting Requests

You may exercise the above rights by contacting us via the contact information below.

As required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name or when you last purchased our product and services. We may also ask you to share a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal data about you in our files.

In some circumstances, you may designate an authorized agent to exercise certain privacy rights on your behalf. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of a completed Authorized Agent Designation Form which shows that you may act on another’s behalf.

How We Protect and Retain Data

No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect your personal data, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.

Some of our websites permit you to make a password protected account. You are responsible for selecting a unique and complex password and keeping it confidential. You are responsible for any access to or use of your account by someone who has obtained your password, whether or not you approved of such access or use. Notify us of unauthorized use of your password or account immediately.

We keep your personal data for only as long as necessary to fulfil the purposes in this Notice unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data. We also weigh the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we obtained the data and whether we can meet those purposes through other means, as well as applicable legal requirements.

Third-Party Applications/Websites

We may provide links to websites and other third-party content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. For details about such third parties’ privacy practices, see their privacy notices.

Changes To This Privacy Notice

We may change our Notice and privacy practices. New notices will be published on our website. If changes are material, the Notice that was in place when you submitted personal data to us will generally govern that data unless you consent to the new Notice. Our Notice shows “effective” and “last updated” dates below. The effective date is the date the current version took effect. The last updated date is the date the current version was last substantively changed.

Contact Information

If you have questions, comments, or complaints on our privacy practices, or if you need to access this Notice in a different form due to a disability, please contact us. We will try to address your requests and provide you with additional privacy-related information.

[email protected]

26 S Rio Grande St. #2072

Salt Lake City, Utah 84101

(888) 390-5333

Last Update: 11/02/2025