Shapoorji Pallonji Middle East, a global construction leader with over 150 years of legacy and 65,000+ employees, is at the forefront of delivering complex commercial, residential, entertainment, and infrastructure projects across Saudi Arabia and the broader GCC. With operations spread across Riyadh, Jeddah, and NEOM, the company faced the challenge of managing dispersed teams, upholding consistent quality control, and maintaining efficient project oversight.
To tackle these demands, Shapoorji Pallonji implemented PlanRadar, enabling their teams to streamline quality assurance, reduce onsite visits, and digitize daily reporting — resulting in greater transparency, reduced delays, and measurable project insights.
Challenge
Operating multiple large-scale construction projects across different cities in Saudi Arabia — including mega villa developments, water reservoirs, and entertainment parks — posed significant challenges for Shapoorji’s quality control and project management teams. Manual reporting processes and limited visibility across job sites created delays in issue resolution and required costly site visits.
After successful experiences with PlanRadar in Germany, Shapoorji’s QA/QC leadership introduced the platform across its Saudi operations. With PlanRadar, teams could log issues, attach documents, photos, and videos directly from site, and instantly share them with remote project leads.
Customizable ticketing workflows allowed the team to track and manage NCRs (Non-Conformance Reports), safety issues, and routine site activities, all from a centralized dashboard — reducing the need for physical oversight.
“PlanRadar was a game changer for my quality control. I can bring 99 people onto one dashboard and stay updated on everything happening on site — with visuals, documentation, and even Excel summaries.”
— Stefan Dobrzak, Head of QA/QC
Results
- Improved Visibility Across All Sites: Managers can now monitor site activity across multiple cities in real-time, reducing the need for travel and enabling quicker decision-making.
- Streamlined Reporting: Shapoorji teams are able to generate 200-page reports, complete with visuals and issue descriptions, in just minutes.
- Higher Accountability & Collaboration: Through digital tickets and task assignments, engineers and subcontractors are more accountable, leading to better performance and clarity on responsibilities.
- Project Monitoring at Micro Level: Site teams use PlanRadar not only for quality but also for tracking daily project progress and milestone achievements.
“We’ve implemented PlanRadar at our OBHUR entertainment project — it’s helping us monitor tasks across a massive 130,000 sqm area. We can assign tasks, track accountability, and oversee progress in ways we couldn’t imagine before.”
— Nidheesh Vidyadharan, Planning Manager, Shapoorji KSA
Shapoorji Pallonji is on a mission to fully digitize its operations across the Middle East — from project delivery to HR and administration. With PlanRadar as a key enabler in their digital transformation journey, the company is confident in its ability to deliver projects faster, safer, and with greater quality assurance than ever before.
“PlanRadar has proved to be a powerful tool, and we now plan to expand its use beyond quality — into full-scale project monitoring and strategic decision-making.”
— Khader Dastagir, Vice President & KSA Country Head
